Privacy Policy
Your privacy is our top priority. We protect your most precious memories with enterprise-grade security.
Enterprise Security
Bank-level encryption protects your letters
No Data Selling
We never sell or share your personal data
Complete Control
You own and control your content
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Introduction
At LetterForLater, we understand that your letters contain your most precious memories and messages for loved ones. We are committed to protecting your privacy with enterprise-grade security and transparent practices.
This Privacy Policy explains how we collect, use, protect, and share your information when you use our digital legacy letter service.
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Information We Collect
Account Information
- Name, email address, and account settings
- Two-factor authentication data (if enabled)
- Password (encrypted and never stored in plain text)
Your Content
- Letters and messages you create
- Photos, videos, and audio attachments
- Delivery schedules and recipient information
- Trusted contact details for verification
Technical Data
- Device information and IP address for security
- Usage logs for service improvement and security
- Website analytics data for service improvement
- Newsletter subscription data
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How We Use Your Information
Service Delivery
- • Store and protect your letters
- • Deliver messages at scheduled times
- • Manage trusted contact verification
- • Provide customer support
Security & Safety
- • Prevent fraud and unauthorized access
- • Monitor for security threats
- • Maintain service reliability
- • Comply with legal requirements
Important: We never access the content of your letters unless required for technical support you've requested. Your messages remain private and encrypted.
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Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We only share your information in these specific circumstances:
- Trusted Contacts: Only when you've designated them to receive verification requests
- Service Providers: Secure cloud storage and email delivery services under strict contracts
- Legal Requirements: When required by law or to protect our rights and safety
- Your Consent: When you explicitly authorize sharing
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Data Security
Encryption
All data is encrypted in transit and at rest using industry-standard encryption protocols.
Access Controls
Strict access controls ensure only authorized personnel can access systems.
Regular Backups
Automatic backups protect your data with multiple redundant systems.
99.9% Uptime
Enterprise-grade infrastructure ensures your letters are always accessible.
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Your Rights & Choices
Access & Download
Request a copy of all your data at any time
Correction & Updates
Update or correct your information anytime
Account Deletion
Request complete deletion of your account and data
Marketing Preferences
Opt out of marketing emails while keeping essential notifications
To exercise any of these rights: Contact us at support@letterforlater.com or through your account settings.
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Data Retention
We retain your data for as long as your account is active and as needed to provide our service. This ensures your letters can be delivered according to your wishes.
Retention Periods
- • Active Accounts: Data retained while account is active
- • Delivered Letters: Kept for 7 years for delivery confirmation
- • Account Deletion: Complete removal within 30 days of request
- • Legal Requirements: Some data may be retained longer if required by law
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Cookies & Tracking
Essential Cookies
Required for authentication, security, and core functionality. Cannot be disabled.
Analytics & Tracking
We use Google Analytics, Google Tag Manager, and our custom analytics system to understand website usage and improve our service.
Analytics Services
We use Google Analytics and other tracking tools to understand how visitors use our website and improve our service.
You can manage cookie preferences in your browser settings. Google Analytics provides an opt-out browser add-on at tools.google.com/dlpage/gaoptout.
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International Users
LetterForLater is designed to serve families worldwide. We comply with international privacy laws including GDPR, CCPA, and other applicable regulations.
GDPR Compliance
European users have additional rights under GDPR, including data portability, the right to be forgotten, and the right to object to processing. Contact us to exercise these rights.
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Contact Us
Questions about this Privacy Policy or how we handle your data? We're here to help.
Privacy Questions
support@letterforlater.com
For privacy-specific inquiries and data requests
General Support
support@letterforlater.com
For account help and technical support
Response Time: We typically respond to privacy inquiries within 48 hours.
Questions About Your Privacy?
We're committed to transparency and protecting your most important messages.
Contact Privacy Team